Help Center – Everything You Need to Know Before Your Visit

Any Questions?
Maybe You’ll Find Your Answer Here!

Bookings, Tickets and Cancellation

How do I make a booking?

Booking your tickets on our website is quick and easy:

1. Start by checking the availability for the experience you want.
2. Pick your preferred date and time slot.
3. Head to checkout and complete your payment.

That’s it! You’ll get a confirmation email with your ticket details right after booking.

Will I receive a confirmation email after booking?

Yes! You’ll get a confirmation email with your PDF ticket just seconds after your purchase. Make sure to check your inbox!

What should I do if I encounter issues during the booking process?

If you’re having trouble booking, first check our FAQs for quick answers. If you still need help, our Support team is here for you. Use the Contact Form below, and we’ll be happy to assist!

Is this the venue’s official website?

No. This website offers official tickets to the venue. It is not, however, the venue’s official website.

What payment methods are accepted?

We accept all major credit and debit cards, as well as Google Pay and Apple Pay. Simply enter your details at checkout, and you’re good to go.

Can I modify or cancel my booking?

It depends on the experience you’ve booked. Most experiences allow cancellations up to 24 hours before the start time, but some are non-refundable. To check the policy for your booking, head to the “See Info” section and look under “Cancellation Policy.”

Do I need to print my tickets, or can I use mobile tickets?

No need to print anything, our tickets are digital. Just show your ticket on your phone, and the staff will validate it. If any extra steps are needed for a specific experience, you’ll find them clearly mentioned in your e-ticket.

How can I contact customer support?

If you couldn’t find the answer to your question through our FAQs section, reach out to us via the Contact Form below.

FAQs about the National Nordic Museum

What is the National Nordic Museum?

The National Nordic Museum is a Seattle-based cultural institution dedicated to preserving and sharing Nordic history, heritage, and contemporary culture.

Where is the National Nordic Museum located?

The museum is located at 2655 NW Market Street, Seattle, WA 98107, in the Ballard neighborhood.

What can I expect to see at the museum?

Visitors can explore exhibitions on Nordic history, art, and culture, including the permanent Project Aurora light installation and special thematic exhibits.

Are the exhibits suitable for children?

Yes, the museum offers engaging experiences and programs designed for all ages, including children’s camps during summer.

What are Free First Thursdays?

Free First Thursdays are monthly events with free general admission and special activities from 10:00 am to 8:00 pm.

Does the museum offer guided tours?

Yes, group tours and guided tours are available to enhance visitor understanding of Nordic culture and exhibitions.

Is the museum accessible for visitors with disabilities?

The museum provides accessible facilities and visitor information to accommodate guests with disabilities.

Can I buy tickets on-site or do I need to purchase them in advance?

Visitors are encouraged to buy tickets in advance to ensure entry, although some tickets may be available at the museum.

What are the museum’s main themes?

Core themes include the Nordic connection to nature, sustainability, social justice, and innovation.

Are there events or special programs?

Yes, the museum offers a variety of events from family camps and curator chats to cultural celebrations like Julefest.

Is food available on the premises?

The Freya Cafe offers food and beverages for visitors during the museum’s open hours.

Can I shop for Nordic items at the museum?

Yes, the museum store features Nordic art, design, and cultural mementos available both in-person and online.

Does the museum host temporary or traveling exhibitions?

The museum regularly hosts special exhibitions alongside its permanent displays.

Are pets allowed inside the museum?

Pets are generally not permitted, except for service animals.

Is photography allowed inside the museum?

Photography policies vary by exhibition; visitors should check guidelines upon arrival.

Can I use public transportation to reach the museum?

While specific transit details are not provided, the museum’s location in Ballard is accessible via local transportation options.

Is there parking available near the museum?

Parking information is available through the museum’s visitor resources and nearby options in the Ballard area.

Can I attend cultural festivals at the museum?

Yes, events like Julefest celebrate Nordic traditions and are open to the public.

How long does a typical visit last?

Visits typically range from one to two hours, depending on the exhibitions and programs attended.